1) We don’t offer deposit protection insurance, however, this can be achieved by paying £100 of the deposit by credit card, you are then insured by your credit card company.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website http://www.
disputeresolutionombudsman. org/which–trusted–traders– partnership/