Terms and conditions

Consumer Terms and Conditions

Effective from 31 August 2026

These Terms and Conditions apply to contracts between JS DECO LTD and consumers purchasing furniture, related goods or services mainly for personal use.

They do not apply to contracts with architects, interior designers, developers, contractors, trade customers or other businesses acting mainly for business purposes. Separate trade terms should be used for those contracts.

1. About JS DECO

1.1 Your contract is with:

JS DECO LTD
Registered in England and Wales
Company number: 12837813
VAT number: 462 4048 05

Registered office:
1 Woodbridge Close
Eastmoor
Wakefield
West Yorkshire
WF1 4LN

Workshop and correspondence address:
Unit B, Commercial Street
Wakefield
West Yorkshire
WF1 5RN

Telephone: 01977 361242
Email: j.sobis@jsdeco.co.uk
Website: https://jsdeco.co.uk/

1.2 In these Terms, “JS DECO”, “we”, “us” and “our” mean JS DECO LTD.

1.3 “You” and “your” mean the consumer entering into the Contract.

2. Definitions

2.1 In these Terms:

Bespoke Goods means furniture or other goods made to your measurements, chosen specification or personal requirements, or which are otherwise clearly personalised.

Contract means the legally binding agreement between you and JS DECO.

Estimate means an indicative assessment of likely price based on preliminary information. It is not a binding offer.

Goods means the furniture, cabinetry, components, accessories and other products described in the Quotation.

Quotation means our written offer describing the agreed Goods, Services, price, payment schedule and other project-specific terms.

Services means design, surveying, delivery, installation and any other services described in the Quotation.

Site means the property or location to which the Goods are to be delivered or where Services are to be performed.

Specification means the approved description of the project, including materials, finishes, construction, dimensions, hardware and other agreed details.

2.2 References to legislation include amendments or replacement legislation in force at the relevant time.

2.3 Headings are included for convenience and do not alter the meaning of these Terms.

3. Contract documents and order of priority

3.1 Your Contract may include:

  • the accepted Quotation;
  • the approved Specification;
  • approved drawings or schedules;
  • these Terms;
  • any written variation subsequently agreed by both parties; and
  • any other document expressly incorporated into the Contract.

3.2 If these documents conflict, a later written variation expressly approved by both parties takes priority in relation to the matter it changes. Otherwise, the project-specific Quotation and Specification take priority over these general Terms.

3.3 Marketing material, website photographs, samples, conversations and preliminary drawings provide general information only unless a particular statement is expressly included in the Quotation or Specification.

3.4 Nothing said by either party changes the Contract unless the change is confirmed in writing and agreed by both parties.

4. Estimates, Quotations and contract formation

4.1 An Estimate is intended to help establish the likely budget and scope. It is not an offer capable of acceptance.

4.2 A Quotation will normally identify:

  • the customer and Site;
  • the Goods and Services included;
  • the agreed or proposed Specification;
  • the total price inclusive of VAT;
  • known delivery and installation charges;
  • the payment schedule;
  • accepted payment methods;
  • the anticipated programme or lead time;
  • any assumptions, allowances or exclusions; and
  • the period for which the Quotation remains valid.

4.3 A Contract is formed only when:

  • you accept the Quotation in writing;
  • you provide any information or approval expressly required before acceptance;
  • you pay the initial payment stated in the Quotation, where required; and
  • we confirm acceptance of the project in writing.

4.4 We may withdraw or amend a Quotation before a Contract is formed.

4.5 If a Quotation has expired, we may review the price, programme and availability before accepting the project.

4.6 You should check the Quotation carefully before accepting it and ask us about anything that is unclear or does not reflect your requirements.

4.7 We will provide written confirmation of the Contract and a copy of these Terms in a form that you can save and reproduce.

5. Design development and approval

5.1 Bespoke projects normally require a period of design and technical development before manufacture.

5.2 Unless the Quotation states otherwise, preliminary concepts, layouts, visualisations and indicative dimensions are subject to:

  • confirmation of the Site dimensions;
  • technical assessment;
  • material and hardware availability;
  • appliance and service information;
  • structural or access limitations; and
  • your final approval.

5.3 Visualisations are intended to communicate the general design. They are not photographic guarantees of colour, grain, texture, lighting or exact appearance.

5.4 You must review drawings, specifications and schedules carefully. Your approval confirms that the visible design, layout, principal dimensions, materials, finishes and stated functional requirements reflect your instructions.

5.5 Your approval does not remove our responsibility for technical errors, defective workmanship or failure to comply with the approved Specification.

5.6 Manufacture will not normally begin until:

  • the final technical information has been completed;
  • the relevant drawings and Specification have been approved;
  • required appliance information has been supplied;
  • any Site-dependent matters have been resolved; and
  • the payment due at that stage has been received.

5.7 Changes requested after approval may affect the price and programme. We will explain the expected effect and obtain your written agreement before carrying out chargeable additional work.

6. Measurements and Site information

6.1 Where we are responsible for surveying the Site, we will take reasonable care when recording dimensions and relevant Site conditions that were reasonably visible and accessible during the survey.

6.2 You must tell us about concealed services, structural issues, planned building changes and other conditions that may affect the project.

6.3 We are not responsible for inaccuracies caused by:

  • information or measurements provided by you or another person;
  • Site alterations completed after our survey;
  • concealed conditions that could not reasonably have been identified;
  • inaccessible areas;
  • movement or deterioration of the building; or
  • incorrect appliance or third-party technical information.

6.4 If the Goods are manufactured using dimensions supplied by you or a third party, you are responsible for ensuring those dimensions are accurate unless we have expressly agreed to verify them.

6.5 Where a final Site survey is required, manufacture should not begin until that survey has been completed unless the Quotation clearly states that production will rely on dimensions supplied by you or another party.

7. Your responsibilities

7.1 You must:

  • provide accurate and complete information;
  • review and approve documents within a reasonable time;
  • notify us promptly of errors or changes;
  • provide appliance specifications and technical information when requested;
  • ensure that you have authority to approve work at the Site;
  • obtain any necessary permissions or approvals not expressly included in our Services;
  • make payments when due;
  • ensure that the Site is ready and safely accessible; and
  • coordinate contractors or trades appointed by you.

7.2 Delayed decisions, incomplete information, Site changes or late payments may affect the programme.

7.3 We will notify you where reasonably possible if your action or decision is likely to affect the price, production allocation or completion date.

8. Prices, VAT and changes

8.1 Consumer prices in the Quotation will be shown inclusive of VAT at the applicable rate unless clearly stated otherwise.

8.2 The quoted price includes only the Goods and Services identified in the Quotation and Specification.

8.3 Unless expressly included, the price does not include:

  • structural or general building work;
  • plumbing, gas or electrical connections;
  • decorating or plastering;
  • removal of hazardous materials;
  • repair of concealed defects;
  • work by other trades;
  • parking permits or exceptional access charges; or
  • work arising from Site conditions that could not reasonably have been identified in advance.

8.4 If you request a change, we will provide a revised or additional Quotation before carrying out chargeable work.

8.5 If previously concealed Site conditions make additional work reasonably necessary, we will explain the issue and obtain your agreement before incurring additional charges, except where immediate action is reasonably necessary to prevent danger or material damage.

8.6 We will not substitute a material, finish or principal component in a way that materially changes the agreed appearance, quality or performance without your agreement.

8.7 If an agreed material or component becomes unavailable, we will discuss suitable alternatives and any effect on price or programme.

9. Payment

9.1 The payment schedule applying to your project will be stated prominently in the Quotation.

9.2 Unless the Quotation states otherwise, our standard payment structure for the manufacture and supply of the Goods is:

  • an initial project-activation payment, normally 10%, payable when the Contract is formed;
  • a production-allocation advance, normally 50%, payable following final technical approval and before manufacture begins; and
  • a final manufacturing balance, normally 40%, payable after manufacture of the Goods has been completed and the Goods have been made available for inspection.

9.3 The production-allocation advance confirms the agreed workshop production period and enables us to commit manufacturing capacity and to reserve or order the materials, hardware, components and other resources required for the project.

9.4 The production-allocation advance is credited in full against the Contract price. It is not automatically non-refundable. If the Contract is cancelled, any refund or deduction will be determined under section 12.

9.5 The final manufacturing balance must be received in cleared funds at least seven calendar days before the agreed delivery or collection date.

9.6 For the purpose of the final manufacturing balance, manufacture is complete when the Goods included in the relevant project stage have been manufactured, finished and are ready for delivery or collection, except for packaging, transport preparation and minor adjustments that can reasonably be completed only at the Site.

9.7 When manufacture is complete, we will notify you and provide a reasonable opportunity to inspect the Goods. You may choose to inspect:

  • in person at our workshop by prior appointment; or
  • remotely using photographs, recorded video or a live video call.

9.8 The inspection allows you to confirm that the Goods have been completed and appear materially consistent with the approved drawings and Specification. If you identify an apparent material discrepancy, you should notify us promptly so that we can investigate it before delivery.

9.9 Where a material discrepancy is being investigated, you may withhold a reasonable amount proportionate to the matter genuinely in dispute. The undisputed part of the payment remains payable.

9.10 Payment of the final manufacturing balance, participation in an inspection or a decision not to inspect does not constitute acceptance that the Goods are free from concealed defects and does not remove or restrict your statutory rights.

9.11 Once the price for the completed and clearly identified Goods has been paid in full, ownership of those Goods passes to you. The Goods remain in our custody, and at our risk, until they come into your physical possession or the possession of a person identified by you to receive them.

9.12 Delivery charges and arrangements will be identified separately in the Quotation. Any delivery charge paid in advance will be refunded if we do not provide the agreed delivery service, except where the failure results from your breach and we have incurred reasonable unavoidable costs.

9.13 Installation is a separately priced Service. Its scope, price and payment timing will be stated separately in the Quotation.

9.14 Unless the Quotation expressly states another fair payment schedule, the installation fee is payable after the agreed installation Services have been completed and you have had a reasonable opportunity to inspect the work.

9.15 Payment for the manufactured Goods does not constitute acceptance of installation Services that have not yet been performed and does not restrict your rights if installation is subsequently delayed, defective or inconsistent with the Contract.

9.16 Payments must be made using a method identified in the Quotation or invoice. Accepted methods may include bank transfer, debit card or credit card, subject to availability and any stated limits.

9.17 We will issue invoices identifying the applicable payment stage, amount due, VAT, payment deadline and accepted payment methods.

9.18 If payment is late, we may suspend design, procurement, production, delivery or installation after giving you reasonable written notice. The programme may be revised if the suspension results in the loss of the previously allocated production period.

9.19 We will not impose an arbitrary penalty for late payment. Any additional amount claimed must represent a reasonable cost or direct loss caused by the late payment or suspension and will be explained to you.

9.20 Describing a payment as a project-activation payment, production-allocation advance or final manufacturing balance does not remove or restrict any statutory rights.

10. Payment security and credit-card payments

10.1 Unless the Quotation expressly states otherwise, payments are made directly to JS DECO and are not held in an escrow account or covered by separate deposit-protection insurance.

10.2 Where this payment method is identified in the Quotation or agreed with us in writing, we can accept £100 of the initial project-activation payment directly by personal consumer credit card. The remainder of that payment and subsequent payments may be paid using the other methods identified in the Quotation or invoice.

10.3 Paying part of a qualifying purchase directly to us using a consumer credit card may provide statutory protection under Section 75 of the Consumer Credit Act 1974 where the cash price of the purchased item or service is more than £100 and not more than £30,000. Subject to the statutory conditions, Section 75 may apply to the qualifying purchase and not only to the amount paid using the credit card.

10.4 Section 75 is not deposit-protection insurance or a general change-of-mind guarantee. Whether a transaction qualifies and whether an individual claim succeeds are determined under the Consumer Credit Act and by the relevant card provider or other competent body.

10.5 Ordinary Section 75 protection does not normally apply where the cash price of the purchased item or service exceeds £30,000, even if £100 or another amount is paid by credit card.

10.6 We will not describe a payment or purchase as protected unless the applicable mechanism and any important eligibility conditions or limitations have been identified.

11. Production dates and lead times

11.1 Bespoke furniture is individually designed and manufactured and normally involves a substantial design and production lead time.

11.2 The anticipated programme will be stated in the Quotation or subsequent written confirmation.

11.3 Unless expressly described as a guaranteed deadline, dates are reasonable targets based on the information and production availability existing when they are provided.

11.4 The programme may be affected by:

  • delayed design approval or customer decisions;
  • customer-requested changes;
  • late or incomplete information;
  • late payments;
  • material or third-party component availability;
  • Site readiness;
  • coordination with other trades;
  • unforeseen Site conditions; or
  • events outside our reasonable control.

11.5 We will keep you reasonably informed of material changes to the programme.

11.6 If you require completion by a date that is essential, this must be expressly agreed in writing before the Contract is formed.

11.7 A delay does not automatically entitle either party to terminate the whole Contract. However, this section does not affect any statutory right you may have where Goods or Services are not supplied within an agreed or reasonable time.

12. Cancellation and change-of-mind rights

Bespoke Goods

12.1 Most furniture manufactured by JS DECO is made to the customer’s dimensions and Specification or is clearly personalised.

12.2 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory change-of-mind cancellation right does not normally apply to goods made to a consumer’s specifications or clearly personalised.

12.3 Once you enter into a Contract for genuinely Bespoke Goods, you do not normally have a statutory right to cancel those Goods merely because you have changed your mind.

Separate Services

12.4 Where a separate Service is agreed at a distance or away from our business premises and a statutory cancellation right applies, you will normally have 14 days beginning the day after the Service contract is formed in which to cancel.

12.5 If you expressly ask us to begin a cancellable Service during that period and subsequently cancel, you must pay a proportionate amount for Services properly supplied before cancellation.

12.6 Where a Service has been fully performed during the cancellation period following your express request and acknowledgement that the cancellation right would be lost on full performance, the statutory right to cancel that Service may end.

Non-bespoke goods

12.7 If we supply standard, non-bespoke goods under a qualifying distance or off-premises contract, you may normally cancel within 14 days beginning the day after you receive them.

12.8 You must take reasonable care of those goods and return them within 14 days after notifying us. You will normally be responsible for the direct return cost if we informed you of that responsibility before the Contract was formed.

Voluntary cancellation

12.9 You may ask us to accept cancellation even where no statutory change-of-mind right applies. We will consider the request reasonably but are not obliged to accept it.

12.10 Where cancellation is accepted, or where you terminate the Contract without a statutory entitlement to a full refund, we may retain or recover only reasonable net costs and losses directly resulting from the cancellation.

12.11 Depending on the stage reached, these may include:

  • the reasonable value of design, surveying, technical-development or project-management work properly completed;
  • project-specific materials or components that cannot reasonably be cancelled, returned or reused;
  • supplier cancellation or restocking charges;
  • manufacturing work already completed;
  • delivery, storage or other unavoidable commitments already incurred; and
  • a reasonable net loss directly connected with workshop capacity committed specifically to the project, but only to the extent that the capacity cannot reasonably be used for replacement work.

12.12 We will take reasonable steps to reduce our losses, including considering whether:

  • supplier orders can be cancelled;
  • materials can be returned or reused;
  • manufactured components can be adapted or resold; or
  • the released production period can reasonably be filled by another project.

12.13 We will account for costs that have been avoided, amounts recovered and any other benefit received because the remaining work no longer needs to be performed.

12.14 We will not recover the same loss twice or retain an amount that places us in a better financial position than if the Contract had been performed.

12.15 We will not automatically retain the project-activation payment or production-allocation advance in full. Any amount retained will be based on the circumstances and supported by a reasonable written explanation.

12.16 Our calculation will identify, where applicable:

  • payments received;
  • work completed;
  • costs and commitments incurred;
  • direct net losses resulting from cancellation;
  • savings, recoveries or replacement work; and
  • the resulting refund or balance payable.

12.17 If no work has started and no reasonable cost, commitment or direct net loss has been incurred, consumer deposits and prepayments will be returned within 28 days.

12.18 Any undisputed refund due following a cancellation calculation will be paid within 28 days.

12.19 If we are unable to perform the Contract and you are legally entitled to terminate it, we will refund payments relating to Goods or Services not supplied.

12.20 Nothing in this section affects your rights where Goods or Services are faulty, misdescribed, delayed beyond a legally acceptable period or otherwise fail to comply with the Contract.

13. Delivery, collection, storage and access

13.1 Delivery or collection arrangements and charges will be stated in the Quotation.

13.2 You are responsible for providing accurate access information, including:

  • parking restrictions;
  • stairs or lifts;
  • door and corridor dimensions;
  • restricted delivery times;
  • weight or access limitations; and
  • other conditions affecting safe delivery.

13.3 You must provide safe and reasonable access at the agreed time.

13.4 Additional costs caused by inaccurate or undisclosed access information will be charged only where they are reasonable and have been explained to you.

13.5 If you cannot accept delivery when the Goods are ready, we will discuss storage and a revised delivery date.

13.6 Any storage, handling or redelivery charge will be reasonable and notified in writing before it is incurred.

13.7 Risk of accidental loss or damage passes to you when the Goods come into your physical possession or the possession of a person identified by you to receive them.

13.8 If you appoint your own carrier and that carrier was not offered or arranged by us, risk passes when the Goods are delivered to that carrier, as provided by law.

13.9 Ownership of completed Goods that have been clearly identified and allocated to your Contract passes to you when the Contract price for those Goods has been paid in full. Risk of accidental loss or damage remains with JS DECO until the Goods come into your physical possession, except where the law provides otherwise.

13.10 The transfer or retention of ownership does not reduce your statutory rights or transfer risk earlier than permitted by law.

14. Site readiness and installation

14.1 You must ensure that the Site is ready, safe, weatherproof and reasonably accessible on the agreed delivery or installation date.

14.2 Unless the Quotation states otherwise, the following should be completed before installation:

  • disruptive structural and building work;
  • plastering and any necessary drying;
  • first-fix plumbing, electrical, gas and ventilation work;
  • preparation of suitable walls, floors and fixing points;
  • removal of existing furniture and obstructions; and
  • provision of safe power, lighting, parking and access.

14.3 Existing walls, floors and ceilings are rarely perfectly level, square or straight. Reasonable scribing, fillers, margins, adjustment and manufacturing tolerances may therefore be necessary.

14.4 These reasonable adjustments are not defects where they are consistent with professional workmanship, the agreed design and the physical conditions of the Site.

14.5 If the Site is not ready or is unsafe, we may suspend or reschedule delivery or installation.

14.6 We may charge reasonable costs directly caused by Site delay, including additional labour, travel, storage or vehicle hire, after explaining those costs and, unless immediate action is reasonably necessary for safety, obtaining your agreement.

14.7 Unless expressly included in the Quotation, we do not connect plumbing, gas, electrical services or appliances. Such work must be completed by appropriately qualified trades.

14.8 You are responsible for coordinating trades appointed by you and ensuring that they do not alter, obstruct or damage our work.

14.9 We remain responsible for Services carried out by subcontractors whom we appoint. We will not require you to pursue our subcontractor directly to resolve a matter for which we are responsible.

15. Inspection, delivery damage and snagging

15.1 You should inspect the Goods and Services within a reasonable time.

15.2 Please notify us promptly of visible delivery damage, missing items or apparent defects. Prompt notification helps us investigate and arrange an appropriate remedy, but failure to notify us immediately does not remove your statutory rights.

15.3 For installed projects, we may prepare a completion or snagging list with you.

15.4 Bespoke installations may require reasonable final adjustments after doors, drawers and fitted elements settle.

15.5 We will arrange appropriate remedial work for matters for which we are responsible.

15.6 Minor snagging that does not prevent reasonable use of the furniture does not necessarily mean the whole installation is incomplete.

15.7 You must give us a reasonable opportunity to inspect and remedy an alleged defect before arranging corrective work by another contractor, except where urgent action is reasonably necessary to prevent danger or further damage.

15.8 This section does not require you to accept defective or unfinished work and does not restrict your statutory remedies.

16. Consumer rights and remedies

16.1 We will supply Goods that are:

  • of satisfactory quality;
  • fit for any purpose made known to and accepted by us;
  • as described; and
  • consistent with the agreed Specification.

16.2 We will perform Services with reasonable care and skill and within the agreed time or, where no time has been agreed, within a reasonable time.

16.3 If Goods or Services fail to meet these requirements, you may have rights to repair, replacement, repeat performance, price reduction, rejection or refund under the Consumer Rights Act 2015.

16.4 The remedy available depends on the circumstances, the nature of the Contract and the applicable legislation.

16.5 Where Goods are faulty, we are responsible for reasonable collection, repair, replacement or other remedy costs where required by law.

16.6 We will not require you to pay return costs for Goods that fail to comply with the Contract where the law makes those costs our responsibility.

16.7 Nothing in these Terms excludes, restricts or replaces your statutory rights.

17. Natural materials, samples and reasonable variation

17.1 Timber, veneer, plywood and other natural or decorative materials may vary in grain, tone, figure, texture and colour.

17.2 These variations form part of the natural character of the material and are not defects where the Goods remain consistent with the agreed description, sample and reasonable quality expectations.

17.3 Grain matching will be provided where it is included in the Specification. Natural variation may remain within a grain-matched sequence.

17.4 Solid timber and timber-based products can respond to changes in humidity, temperature, sunlight and Site conditions.

17.5 Minor natural movement is not necessarily a defect, but this does not excuse unsuitable materials, defective construction or poor workmanship.

17.6 You must follow reasonable care and maintenance instructions supplied with the Goods.

17.7 Samples demonstrate the general material, colour and finish but cannot guarantee that every part of the finished furniture will be identical.

17.8 Photographs and screens may reproduce colours differently and should not be relied upon as exact colour references.

17.9 These provisions do not excuse defective materials, poor workmanship or failure to follow the agreed Specification.

18. Guarantees and manufacturer warranties

18.1 Your statutory rights exist independently of any voluntary JS DECO guarantee or manufacturer warranty.

18.2 Any JS DECO guarantee will be supplied in clear language and will identify:

  • JS DECO LTD as the guarantor and provide our contact address;
  • the duration and territorial scope of the guarantee;
  • the Goods, Services, labour and materials covered;
  • any reasonable care or maintenance conditions;
  • any relevant exclusions;
  • how to make a claim; and
  • confirmation that the guarantee does not affect your statutory rights.

18.3 The guarantee will be provided in writing or another durable form that you can retain.

18.4 Where specified, Blum or other third-party hardware may carry a manufacturer warranty. For example, qualifying Blum hinges and drawer mechanisms may carry a 25-year manufacturer warranty.

18.5 A manufacturer warranty is provided by the relevant manufacturer and is subject to its terms. Where legally and practically possible, we will assist you in accessing it.

18.6 We will not require you to deal directly with a manufacturer where JS DECO remains legally responsible for providing a remedy.

18.7 A voluntary guarantee does not normally cover damage caused by:

  • misuse or accidental damage;
  • unauthorised alteration;
  • unsuitable environmental conditions;
  • failure to follow reasonable care instructions;
  • building movement;
  • water ingress or abnormal humidity not caused by our work; or
  • work performed or damage caused by others.

18.8 An exclusion applies only where it is relevant to the problem and legally enforceable.

18.9 Nothing in a guarantee or manufacturer warranty restricts your statutory rights.

19. Our responsibility to you

19.1 We are responsible for foreseeable loss or damage caused by our breach of the Contract or failure to use reasonable care and skill.

19.2 Loss or damage is foreseeable where it was an obvious consequence of the breach or was contemplated by both parties when the Contract was formed.

19.3 We are not responsible for loss or damage that:

  • was not reasonably foreseeable;
  • was not caused by our breach or negligence;
  • results from materially inaccurate information supplied by you or another person acting for you;
  • results from work, alteration or damage caused by contractors or third parties whom you appointed;
  • results from your failure to follow reasonable care, maintenance or Site instructions; or
  • could reasonably have been avoided by you.

19.4 These consumer Terms apply to domestic and private projects. We are not responsible under these Terms for business losses, loss of profit, loss of business opportunity or business interruption.

19.5 Nothing in these Terms excludes or restricts liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • defective products under the Consumer Protection Act 1987;
  • your rights under the Consumer Rights Act 2015; or
  • any liability that cannot legally be excluded or restricted.

20. Events outside our reasonable control

20.1 We are not responsible for delay caused by an event genuinely outside our reasonable control, provided that we take reasonable steps to prevent or minimise its effect.

20.2 Such events may include:

  • serious and unforeseen disruption to material or component supply;
  • fire, flood or extreme weather;
  • widespread transport disruption;
  • industrial action not limited to our own workforce;
  • government restrictions; or
  • serious illness affecting essential personnel where the effect could not reasonably have been avoided through alternative arrangements.

20.3 Ordinary equipment breakdown, staffing shortages, scheduling errors or financial difficulties will not automatically be treated as events outside our reasonable control.

20.4 We will notify you as soon as reasonably practicable and explain the expected effect on the programme.

20.5 If the delay becomes substantial, we will discuss a revised programme and any legal right you may have to end the affected part of the Contract.

20.6 If you validly end the Contract because of a substantial delay, we will refund payments relating to Goods or Services that will not be supplied, subject to any reasonable value already received and your statutory rights.

21. Designs and intellectual property

21.1 Unless otherwise agreed, copyright and other intellectual-property rights in our concepts, drawings, visualisations, technical details and manufacturing information remain with JS DECO.

21.2 Payment for design development does not automatically transfer ownership of our intellectual property.

21.3 You may use approved customer-facing drawings for:

  • the agreed JS DECO project;
  • reviewing and approving the design;
  • obtaining permissions relating to the Site; and
  • coordinating relevant trades involved in the project.

21.4 You must not provide our designs or technical information to another manufacturer for reproduction without our written permission.

21.5 Technical production drawings, cutting information, construction methods, software files and workshop information are not normally customer deliverables unless expressly included in the Quotation.

21.6 Nothing in this section restricts your right to retain Contract documents or evidence needed to exercise your legal rights.

22. Personal information and communications

22.1 We use personal information in accordance with our Privacy Policy:

https://jsdeco.co.uk/privacy-policy/

22.2 We may communicate with you by email and other agreed electronic methods.

22.3 Electronic communications constitute a durable written record where they can be saved and reproduced.

22.4 You must keep your contact information up to date and notify us promptly if an important communication has not been received.

22.5 Where more than one customer is involved, you should tell us who is authorised to give instructions and approve project decisions.

23. Complaints and alternative dispute resolution

23.1 If you have a concern, please contact us first so that we can investigate:

Email: j.sobis@jsdeco.co.uk
Telephone: 01977 361242

Address:
JS DECO LTD
Unit B, Commercial Street
Wakefield
West Yorkshire
WF1 5RN

23.2 We will acknowledge the complaint promptly, investigate it fairly and keep you reasonably informed of its progress.

23.3 We will explain our proposed resolution or provide a reasoned final response within a reasonable time, taking account of the nature and complexity of the complaint.

23.4 Where remedial action is appropriate, we will arrange it within a reasonable time and in accordance with your rights under the Consumer Rights Act 2015.

23.5 We will not require you to pursue a subcontractor, manufacturer or insurer directly where JS DECO remains responsible for resolving the complaint.

23.6 If we cannot resolve a consumer complaint through our internal process, we will provide any information about an applicable accredited alternative dispute resolution provider that we are required to provide by law and explain whether we are obliged or willing to participate.

23.7 While JS DECO LTD remains endorsed by Which? Trusted Traders, eligible complaints may be referred to the alternative dispute resolution service available through the scheme.

Which? Trusted Traders can be contacted on 02922 670 040.

Further information is available at:

https://trustedtraders.which.co.uk/contact-us/

23.8 Nothing in this complaints process prevents you from exercising your statutory rights or bringing court proceedings where permitted.

24. General provisions

24.1 We will not transfer the Contract to another organisation without your prior written agreement, except as part of a genuine internal business reorganisation where the transfer does not reduce your rights, remedies, guarantees or practical ability to enforce the Contract.

24.2 You may transfer your rights or obligations with our written agreement, which will not be unreasonably withheld.

24.3 A person who is not a party to the Contract has no right to enforce it, except where the law provides otherwise.

24.4 If a court or competent authority finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply.

24.5 A delay in enforcing a contractual right does not waive that right.

24.6 We may update the website version of these Terms. The version applying to your Contract is the version supplied or available when the Contract was formed, unless a later change is required by law or expressly agreed by both parties.

24.7 No amendment to an existing Contract will take effect merely because the website Terms have been updated.

24.8 Each party should retain copies of the Quotation, approved Specification, these Terms, invoices, payment records and material project correspondence.

25. Governing law and courts

25.1 These Terms and the Contract are governed by the law of England and Wales.

25.2 If you live in England or Wales, the courts of England and Wales will have jurisdiction.

25.3 If you live in Scotland or Northern Ireland, you may bring proceedings in the courts of the part of the United Kingdom in which you live.

25.4 If you live elsewhere, you may also benefit from mandatory consumer protections applying in the country where you habitually reside.

Model cancellation form

Complete and return this form only where a statutory cancellation right applies. It does not apply to genuinely bespoke or personalised goods merely because you have changed your mind.

To:

JS DECO LTD
Unit B, Commercial Street
Wakefield
West Yorkshire
WF1 5RN

Email: j.sobis@jsdeco.co.uk

I/We hereby give notice that I/We cancel my/our contract for the supply of the following goods/services:

Description:

Ordered on/contract formed on:

Received on, where applicable:

Name of consumer:

Address of consumer:

Signature, if submitted on paper:

Date: